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CONTACT INFORMATION:

Office Hours:
Monday throught Friday 10:00am to 4:00pm (GMT-5).
Time to respond or answer your questions 48 hors max.
Your reservations will be confirmed within 48 hours.

Send us a letter:
Enlima.com Tourism and Entertainment in Lima, Perú
Reservation services processed by Integral Turismo SAC
Calle Victor Maurtua 181, San Isidro, Lima 27, Peru

Contact Us:
Mobile Lima (Spanish):
(511) 993-049-453
Mobile Lima (English):
(511) 993-049-453

Personal Contact:
Reservations Manager
Manuel del Solar
turismoenlima@gmail.com



Integral Turismo SAC
Commercial Manager
Manuel del Solar

Terms and Conditions of Services enlima.com

Enlima.com is a sales intermediary between travelers and touristic service providers. We offer articles of touristic options and facilitate their reservations. Every touristic service provider is responsible for every service, schedule and warranties on every reservation under their own terms and conditions.

Prices for tours, tour packages and touristic services are valid through 2015. Exchange rate is S/.3.10 per US Dollar.

Online payments for tours, tours packages and services are processed by Go2Peru and COLMELTUR using a VeriSign SSL3 Certificate online payment system.

 

 


Programs and Services Prices:
  • All prices are listed in American dollars and include all taxes, sales commissions and applicable rates for tourists and non-residents of Peru.

  • All air and bus fares are subject to changes and availability, only to be confirmed the date of reservation.


Reservations, Payments and Deposits:

  • The system will only process reservations received with a minimum of 7 days prior to the date of the tourist services. Otherwise enlima.com reserves the right to deny the reservation.

  • To confirm your reservation, we must receive the payment for services or a guarantee deposit.

  • All payments or deposits must be made through our online system.

  • Your credit card will be charged only after the availability of all the services are confirmed.

  • Online Transaction Service Fee: A non-refundable fee of 10% on the total price is charged for each reservation. Our system works as an intermediary between travel suppliers and passengers in the process of reservation and payment for travel services. In order to facilitate the reservation process we have trading agreements with some companies that manage their own reservation systems and payments (as hotels, tour operators, trains and buses) through Go2Peru.


Tour Packages:

  • All tourist packages or tours which are confirmed have all services guaranteed.

  • The confirmation of your reservation will be sent by e-mail with the reservation code of each tourist program requested.

  • The confirmation will only proceed after we receive your on-line reserve or a guarantee deposit.

  • The guarantee deposit for tour packages is a payment in advance of $100 US Dollars per person, which is not refundable if the reservation is canceled.

  • The total payment of the packages / tours must be made 60 days prior to the beginning date of the travel program.

  • The passenger will be contacted by the tour operator in the place indicated in the tour program or itinerary. Identification with passport or identity document and the confirmation code will be enough to start the tourist services.

  • Is responsibility of the passengers to provide their arrival and departure information with proper anticipation.

  • In case the passenger requires pick up from a different point than the one set in the program - itinerary, he/she must coordinate in advance with enlima.com.

  • Parts of the package / tour not used by the passenger due to his/her own decision will not be refunded if package / tour have started.

Penalties:

  • Every cancellation made by the passenger 60 days prior the beginning date of the tour package will be subject with a penalty of $100 US Dollars of the non-refundable deposit plus $25 US Dollars for administrative expenses.

  • Every cancellation made by the passenger within 59 and 31 days prior to the beginning date of the tour package will be subject to a penalty of 50% of the program price plus $25 US Dollars for administrative expenses.

  • Every cancellation made by the passenger 29 days or less prior the beginning date of the tour will be subject to a penalty of 100% of the program price.

  • Note: Reservations for Inca Trail programs are not refundable. Not changeable in any case


Hotel Reservations: (Not included in Tourist Packages):

  • All reservations for hotel accommodation confirmed are guaranteed.

  • The confirmation of the reservation will be sent by e-mail with the hotel reservation code.

  • Breakfast and transfer from the airport are included only if it is specified and published by the hotel, otherwise the price includes only the accommodation.

  • Passengers must show their passports or document at the hotel with their confirmation code, this is enough to take the room.

Penalties:

  • Cancellations made by the passenger more than 16 days prior to arrival will be subject to a penalty of $25.00 US Dollars for administrative expenses.

  • Cancellations made by the passenger within 15 days prior to arrival will be subject to a penalty of the first night amount plus $25.00 US Dollars for administrative expenses.

  • Passengers who don't cancel with proper anticipation or don't arrive at the hotel (no show) on the reserved date will lose their payment for all nights reserved.


Air, Bus or Train Tickets Reservations (Not included in Tourist Packages):

  • Every confirmed reservation is guaranteed.

  • The flight tickets are e-tickets and passengers don't require any paper or physical document. It is necessary to bring your passport of identification document to the counter with the confirmation code to pick up your boarding pass or ticket.

  • Passengers must be at the station or airport at the indicated time to pick up their boarding passes.

  • Confirmation for the requested reservation will be sent by e-mail with the confirmation code of each transportation company.

  • Airlines fairs are subject to confirmation on the day of reservation and can fluctuate depending on the availability of the fare.

  • Once the ticket is issued it cannot be reassigned to a different passenger or airline.

  • Passengers must contact the transporter one day before departure in order to reconfirm the departure time.

Penalties:

Cancellations of Air tickets:

  • Domestic flight tickets: Not refundable.

  • International flight tickets: Subject to current airline regulations at the time of booking in the flight search and reserve engine.

Changes of date, flight or route (Domestic flights):

Airline Change of Date Change of Flight Change of Route
Lan Peru US $ 62 US $ 62 US $ 62
Taca Peru US $ 75 US $ 75 US $ 75
Star Peru US $ 55 US $ 55 US $ 55
Peruvian Airlines US $ 25 US $ 25 US $ 25

 

 

 

 

Penalties:

  • Bus Tickets: Cancellations made by the passenger more than 24 hours prior the beginning of the journey have only the possibility to change the date of travel, not the route. Payments are not refundable. If cancellation is made within 24 hours prior to the beginning of the journey, there is no possibility to change the travel date and the ticket is not refundable.

  • Train Tickets: Cancellations made by the passenger more than 7 days prior the date of travel have only the possibility to change the date of travel, not the route. This change must be made directly by the passenger, showing their e-tickets at the PeruRail Train offices in Cusco. Payments are not refundable. If cancellation is made within 24 hours prior to travel, there is no possibility to change the date and the ticket is not refundable. Tickets cannot be endorsed to other passengers.


Air or Land Transportations:

  • IATA airlines or transport companies have no responsibility with passengers while they are not on board of the airplane, train or bus.

  • There will be a penalty when the tour or package includes a promotional air or land fare and the passenger changes the date of travel.


Documents:

  • Passengers must bring their passport or travel document (depending on their nationality), it is a legal rule in Peru.


Urgent Cancellations:

  • In case of last minute cancellations or additional information, please contact enlima.com phone number (+511) 989584543 (Lima – Peru).


Baggage:

  • Baggage transportation is limited to 44 lb (20 Kg) per passenger for all flights and local land carriers unless is indicated otherwise.

  • Passengers are responsible for their baggage, unless the baggage is insured.

  • Small objects as video or photo cameras, binoculars, bags, umbrellas, etc., are responsibility of their owners and are recommended to be insured.

  • It is recommended to carry all baggage with personal identification.


Hotels in Travel Programs:

  • As it is shown in each program, the rates are fixed by person, and by the number of night specified.

  • The tour operator reserves the right to replace hotels, if necessary, for other of the same category or higher.

  • Single and matrimonial rooms are limited.


Meals:

  • Meals and snacks are given to passengers in all flights and land transportations according to each transportation company.

  • Some tour programs include the meals specified in its itinerary, these are described as: (B: Breakfast, L: Lunch, D: Dinner)

  • All extra meals are responsibility of the passenger.


Execution of Reimbursement of the Packages, Tours, Accommodations or Transport Tickets:

  • If for any reason out of our control, the tourist services operator company does not provide any service: hotels, meals and or transportation as indicated in the travel program, a reimbursement will be provided within 30 days after the client submits a claim or presents an authorization form to any of our local or foreign agents.

  • Refunds for cancellations requested by passengers will be processed within 30 working days after passenger claim is received. Refunds will be subject to the penalties of each case.

  • No claims will be considered if made after 60 days of termination of the tour.


Responsibilities and Obligations:

  • Services non given due to negligence from enlima.com or our personnel will be limited to the real cost of the omitted services and excludes all consequences or indirect costs.

  • In that case enlima.com will make its best effort to provide services of similar value, subject to availability.

  • Enlima.com is a sales intermediary between tourist service companies and passengers in the process of reservations and payment of services. In case the service provider stops operating due to internal labor problems, greater force or other reasons, or the service provider declares economic insolvency with the formalities that the corresponding Peruvian legislation demands, a refund for the non taken services will be made to the passenger within the procedures and legislations established by Peruvian authorities.

  • Enlima.com is responsible to demand the service provider to provide the services and lodgings offered to the passengers, just as they are declared in the itinerary of the published program and in our web site.

  • The passenger accepts that enlima.com has not obligation and is not responsible for services not provided in case of natural disasters, severe weather conditions or any other acts of nature or any cases that cannot be anticipated. Also, the passenger recognize that enlima.com will not be responsible for the services not provided in case of strikes, political manifestations or any public acts outside the control of enlima.com.  In this case the value of the contracted service will not be reimbursable.

  • If for any reason the transportation choose by the passenger (bus, flight, train, etc.) does not arrive to destination at the date and hour programmed to take the tour or program reserved, enlima.com and the tour operator deny all responsibility for not providing the tour or package services. These services will not be reprogrammed. The tour operator will provide services only at the programmed arrival of passengers. The portion of the program lost due to late arrival is not refundable.

  • Enlima.com, its intermediaries and employees are not responsible for loss, damage or injury related to services or accommodations provided by the railroads, bus companies, tour companies, tour employees, boat companies, airlines and or hotels. All of the above are subject to local laws of the country where the services are provided.

  • The tour operator reserves the right to alter the program of any package / tour.

  • Enlima.com will send all e-tickets and confirmations of services through the e-mail provided by the passenger in the reservation form.

     

 
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